الأسئلة الشائعة

بعد إتمام عملية الشراء، ستصلك رسالة بعنوان «حسابك الجديد على Greenfort University»‏ على عنوان البريد الإلكتروني الذي سجّلت به لدينا. ستجد فيها زر «تعيين كلمة المرور»‏. ما عليك سوى النقر عليه وتعيين كلمة المرور، وسيتم توجيهك تلقائيًا إلى صفحة برنامجك.‏

Check your spam or promotions folders. If you still can't find the email, search your inbox for keywords such as 'Welcome to Greenfort University!' or 'Set up a password'. If you still can't find it, contact us by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

On the login page, click 'Forgot password'. You will receive an email to reset your password. If you can't find it, check your spam and promotions folders or request that it be resent. You can also search for keywords such as 'Instructions to reset your password' or 'Reset my password'. If you still can't find it, contact us by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

Yes, you can watch your classes on your phone. However, we recommend using a laptop or desktop computer to make the most of the class experience, with better quality. You can access the classes on your phone directly through your web browser.

The access period varies depending on the course:

• Master's in Applied Behavior Analysis: 24 months

For all other courses, please contact our team by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

Access may become unavailable in certain situations, such as pending enrollment documents, course cancellation, or the access period expiring before you have completed the course. If you tried to log in and noticed that your access has been suspended, please contact our team to resolve the issue. We're here to help. Email us at support@greenfortuniversity.com or message us on WhatsApp at +1 (332) 208-1438.

Check your notification settings: on the courses page, click 'Settings' in the top right corner of the course platform, go to 'Profile Settings', make sure all the boxes are checked, then scroll back to the top of the page and save your changes. We've prepared a tutorial to help you. If it still doesn't work, contact us through the following channels:

• Email: support@greenfortuniversity.com
• WhatsApp: +1 (332) 208-1438

• Proof of address: any document that shows your full name and address, such as a water, electricity, or internet bill.
• Proof of completion of your bachelor degree: this document must refer only to your undergraduate studies (bachelor's degree, licentiate, or engineering degree). Graduate certificates, technical certificates, and extension course certificates are not accepted.
• Photo ID: a national ID card, passport, or driver's license, as long as it shows your photo and personal information.

Submit these documents using the form link for your course.

Submit your documents through the form. Please note that each form field accepts only one file. If a document has more than one page, use a tool such as iLovePDF (or a similar tool) to merge the pages into a single file before uploading it.

You can request proof of enrollment 90 days after your course starts, as long as your enrollment is complete (all required documents submitted correctly, including your undergraduate diploma). To request it, contact us by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

To complete the course, you must finish all modules, complete the activities, and pass the assessments with a minimum score of 70%. There is no thesis or final paper. However, the Master's in ABA includes required electives: after completing the required coursework, students must choose and complete one 4-credit elective and two electives of any credit value.

You can request them once you have completed 100% of the master's program and have been enrolled for at least 12 months with your enrollment in good standing. The certificate of completion is sent within 60 business days of your request. The master's degree certificate is sent within 90 business days after your course access period ends.

Once you submit your request, we begin an academic review to verify your grades and issue your transcript. This process may take up to 10 business days. If you have any pending activities or assessments, some grade fields on your transcript may appear blank. Once it's ready, we will send it to you by email.

To request your transcript, contact us by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

You can update your credit card information through the Stripe website. Use the email address and password registered on Stripe to make the change. Access it through the following link: Stripe.

On the portal, you can also view your history of paid invoices. At this time, the portal does not allow you to:

• See which invoice is pending
• Download invoices directly from the portal

If you need further assistance, you can contact us through the following channels:

Email: support@greenfortuniversity.com
WhatsApp: +1 (332) 208-1438

Your payment receipt is sent by email after each installment payment is confirmed. Remember to also check your spam or junk folder.

Once your course access period ends, your access is closed. You can request an extension through our support channels:

• Email: support@greenfortuniversity.com
• WhatsApp: +1 (332) 208-1438

Our courses are 100% online and self-paced. Classes, activities, and assessments are available on the platform, and you study at your own pace within the course access period. Modules are released according to the release schedule available on your course page.

To make sure you have time to complete all activities and fully absorb the content, modules are released gradually, usually every 15 to 30 days, based on your course purchase date. This gradual release helps you keep a healthy study pace without feeling overwhelmed, and supports deeper learning. The full schedule is available on the platform: log in to the student portal, open your course, and you'll see the release date for each module in the module list. We recommend following the course as modules become available to get the most out of each stage.

At this time, the Master's in ABA is the only Greenfort University program with electives. After completing the required subjects, look for the elective selection module. You will need to fill out the form at the end of the required modules and choose three different electives from the available options: one 4-credit elective and two electives of any credit value.

The workload varies by course. For master's programs, it is measured in credits.

• Master's in ABA: 40 credits

For other courses, please check your contract or contact our support team by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

QABA is an international credentialing board for professionals who work in ABA. To earn any of its certifications, in addition to the specific prerequisites, you must complete the required coursework at an approved school, meet the minimum number of supervised work hours, and pass QABA's own exam.

QABA offers three certifications: ABAT, QASP-S, and QBA. The ABAT is the most basic, technical level. With the QASP-S, you can supervise cases and act as a coordinator. With the QBA, you can supervise other supervisors and practice as a behavior analyst.

You don't need the ABAT to earn the QASP-S, and you don't need the QASP-S to earn the QBA. To earn the QBA, in addition to the required hours, you must hold a master's degree, which does not have to be in ABA.

A QASP-S professional is certified to supervise services in the field of autism. The prerequisites are a completed higher education degree and supervised work hours. Certification requires 180 hours of coursework, 1,000 hours of work experience in the field, and 50 hours of supervision by a QBA or BCBA. Work hours are logged at qababoard.com.

A QBA professional holds the highest-level certification in Applied Behavior Analysis and can supervise QASP-S professionals. The prerequisites are the same as for the QASP-S, plus a master's degree in the field.

We don't recommend any specific supervisor, but the QABA website has a list of certified professionals: qababoard.com. Work hours can be completed in a clinic or independently, as long as they are logged on QABA forms and signed by your supervisor.

Yes. The QASP-S requires 1,000 work hours, 50 of which must be supervised by a certified professional. Of those 50 hours, up to 25 can be completed remotely and in a group setting. The QBA requires 1,500 work hours, 75 of which must be supervised, with up to 37.5 hours completed remotely and in a group setting.

IBAO (International Behavior Analysis Organization) is an international organization dedicated to certifying professionals in Applied Behavior Analysis (ABA). Its certification model values both theoretical training and supervised practice, with a focus on the real-world application of ABA and ongoing professional development.

For questions about course content, the available resources vary by course:

• Master's in ABA: Aquinas Library

You can also contact us by email at support@greenfortuniversity.com or via WhatsApp at +1 (332) 208-1438.

For financial questions (such as changes to your payment method) or administrative questions (such as problems accessing the platform), email us at support@greenfortuniversity.com or message us on WhatsApp at +1 (332) 208-1438.

Activities are exercises spread throughout the modules. They are not graded; their purpose is to help you reinforce the content. When you complete an activity, you'll receive feedback by email. Assessments, on the other hand, are mandatory and graded. You must achieve a minimum score of 70% to pass.

The library brings together articles and books to deepen your studies and support your research. You can download the materials. The libraries are available in the first lesson of each module.

Aquinas Library is an additional Greenfort University resource: a digital library available in English and Spanish, with books, articles, and academic publications to deepen your studies. To access it, click the corresponding button, then click "Sign in" on Aquinas Library, and then "Login with Kajabi." Enter the email address registered on your course platform. Access Aquinas Library

If you see a message such as "Email not found in Kajabi contacts for this institution" when entering your email address on Aquinas Library, please contact us so we can check whether there are any pending issues with your account. You can reach us through the following channels:

• Email: support@greenfortuniversity.com
• WhatsApp: +1 (332) 208-1438